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Thank you for shopping with us. We take pride in creating high-quality metal wall art and personalized products. Please review our refund and return policy carefully before placing an order.

Returns

We accept returns on non-personalized products within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Personalized & Custom Orders

Because personalized and custom-made products are created specifically for each customer, all personalized items are non-refundable and non-returnable unless:

• The item arrives damaged.
• The item contains a manufacturing defect.
• The item differs from the personalization details submitted during checkout.

Please carefully review all names, dates, initials, addresses, and custom text before submitting your order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the damaged product
• Photos of the packaging

Once verified, we will provide a replacement, repair, or refund at our discretion.

Incorrect Orders

If you receive the wrong item due to our error, please contact us within 7 days of delivery.

We will arrange for a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Because many of our products enter production quickly, cancellation requests submitted after production has begun may not be eligible for a refund.

Custom and personalized orders may not be canceled once production has started.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team with your order details.

Color, Finish & Size Variations

Due to differences in screen settings, lighting conditions, and the handcrafted nature of our products, slight variations in color, finish, texture, and dimensions may occur. These variations are considered normal and are not grounds for returns or refunds.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: [email protected]

We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.